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At The Display Centre we want you to be happy with every purchase that you make. Sometimes you need to see an item in the flesh to decide whether it suits you and for this reason we offer a 14 Day No Quibble Returns Policy.
If you find that your purchase is not quite what you wanted, then simply return it to us in ‘as new’ condition and in the original packaging within 14 days for a full refund. This is, of course, providing that the product was not ‘sold as seen’ or specially sourced/made for you.
It is advisable to let us know, in advance, that you are returning your purchase so that our warehouse is ready to receive it. If it is more convenient for you to have the goods collected by us then this can be arranged and the cost will simply be deducted from your refund.
Delivery / packing charges are non-refundable and the customer is liable for the cost of returning the goods.
Our policy is more generous than UK legislation requires (The Distance Selling Regulations give customers, who have ordered by telephone or on the internet, the right to change their mind and to cancel an order within seven working days) because we know that it is not always convenient to return something within 7 days and we want you to feel completely confident about ordering online from us.
If you made a payment by card for your order then your refund will be put back onto the same card within 24 hours of the goods being received back at our warehouse. If you used a discount code, or any other discount has been applied to your order, then the refund will be for the amount including the discount.
Please note, that the initial carriage and packaging charge is only refundable for faulty goods, incorrect orders or orders cancelled prior to dispatch.
The easiest way to exchange an item is to create a new order (either online or over the phone) for the replacement and return the original purchase as per the Unwanted Goods section above.
If the item you received is not what you ordered or faulty, please contact customer services within 48 hours of receipt quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the incorrect or faulty item to return it to us. Products returned because they were incorrect or faulty will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.